In the world of correctional technology, the name of Securus Technologies is taken with highest regards. It is a company that has been around for over three decades and has been consistently delivering products and services that match the expectations of the consumers. The company has not only grown as a correctional firm but has also been able to win the trust and respect of its target audience by providing affordable products and services backed by exceptionally prompt and responsive customer service. Securus Technologies has also won the award for its customer service, namely the Gold Stevie Awards. It goes on to show how serious the company is in its approach to ensure that the customers don’t face any issues with its products or services.
Securus Technologies was born out of the merger of the two heavyweights in the correctional field, Evercom Inc, and T-Netix Inc. At the time of the merger, the new company formed was named as the TZ Holding, which was later changed to Securus Technologies. The company has a research center in Dallas, Texas, which continues to do extreme research on the new products and services, and updating the ones that are already on the market. Rick Smith, the CEO of Securus Technologies knows and understands that the only way to stay at the top of the game is to continuously invest in developing new technology as well as expanding its business. Securus Technologies also spent over $600 million last year towards patent acquisition as well as into research and development.
The company also recently acquired GovPayNet, which has helped Securus Technologies to become the market leader in the payment processing sector. GovPayNet helps the inmates to provide the fees and dues to the government institutions in an electronic format through their phones itself. It makes it easier for the users to pay their contributions to the government at the click of a button.
One of the things I can say about working as a police officer is that you can never have too many officers working by your side. It seems that violent crimes in our city are again on the rise, and there aren’t enough officers it seems to stay ahead of the issue. That was all about to change from the most unlikely of sources this year, allowing my team of officers to finally feel like we are getting ahead of the trouble.
On a chance visit to the local jail to meet with an inmate, one of the officers on duty asked to speak with me after my meeting. It seems that while i was talking to that inmate, other inmates were on the phone talking about me. The reason this officer was able to tell so quickly was because the jail now uses a call monitoring system developed by Securus Technologies that scans all jail calls by computer.
The LBS software identifies chatter of concern and alerts officers instantly. That is how they are able to stay ahead of trouble in the jail, and now it gave me an idea how we could use this to prevent violent crimes in our town too. Securus Technologies already has this system in thousands of jails in America, and the company CEO says that the goal of his employees is making the world safer for all.
Case in point, me and my officers were trying to break up a local ring who were involved with a number of violent burglaries. With no leads, one day the LBS software sent an alert that one of the crew was in jail on an unrelated charge still talking shop with his crew. We connected the dots and make seven arrests that week as a result.
The job of a corrections officer is nothing to take for granted. Unlike the majority of jobs in the world, none compare to being locked inside a facility where you are outnumbered by violent inmates 5:1, and where these inmates have the potential to cause serious bodily harm in a flash. When I leave my home and my family each day to report to the jail to work as a guard, I know it could be my last. That being said, we have discovered a way that we can keep everyone safer in the jail from a source you may not realize.
Securus Technologies has changed the way that officers can maintain safety inside the jail. In the past, we had to designate officers to sit in a room and listen to the inmates talking on the jail phones. Not only was this a time consuming process where officers could have been utilized elsewhere, it was not an exact science. Securus Technologies developed a software that is able to scan all the calls and listen to chatter and alert officers the second anything related to drugs, contraband, weapons, or anything we program.
Securus Technologies has their inmate call security systems in thousands of jails around the country to date, and now we are added to that growing list. Thousands of employees all working to one objective, making the world safer, how could be go wrong siding with this company. It wasn’t long after we had the system up and running that we got to see how things took a huge change for the better.
Day one, the system picked up on an inmate begging his siblings to try and sneak prescription drugs to him at the visitor center. When one agreed, we met her at the gate and eliminated that threat.
Securus Technologies, the nation’s leading provider of prison technology, recently issued a challenge to competitor GTL. The two companies had long been engaged in a corporate feud, largely of GTL’s making, that involved shouting matches about who’s technology was better as well as the occasional claim of intellectual property infringement.
Securus finally had enough. It issued a carefully designed challenge, whereby the two companies could pit their respective video visitation technologies against each other on a level playing field. Securus had even offered that GTL could select the judge, subject to Securus’ assent. GTL flatly declined the offer. They didn’t even offer an excuse.
This is a highly damning admission of inferior technology on the part of a company that had expended much energy in haranguing its prominent competitor for the better part of a year. But there’s no harm done. Securus left the incident looking stronger than ever and GTL weaker. This has served as yet another affirmation of Securus’ singular status as industry leader.
All bark, no bite
Serving thousands of prisons across the nation, Securus’ video visitation systems are controlled by a wholly owned data center and serviced by a wholly owned call center. With its decision to keep everything in-house with its communications verticals, Securus has allowed itself to deliver industry-leading customer service and a product that is second to none.
The high quality of its product has been reflected in the ongoing, intense interest expressed by institutions that have not yet installed the system in getting it. Ultimately, it has been the inmates and their families who have benefited the most from this innovative system.