The job of a corrections officer is nothing to take for granted. Unlike the majority of jobs in the world, none compare to being locked inside a facility where you are outnumbered by violent inmates 5:1, and where these inmates have the potential to cause serious bodily harm in a flash. When I leave my home and my family each day to report to the jail to work as a guard, I know it could be my last. That being said, we have discovered a way that we can keep everyone safer in the jail from a source you may not realize.
Securus Technologies has changed the way that officers can maintain safety inside the jail. In the past, we had to designate officers to sit in a room and listen to the inmates talking on the jail phones. Not only was this a time consuming process where officers could have been utilized elsewhere, it was not an exact science. Securus Technologies developed a software that is able to scan all the calls and listen to chatter and alert officers the second anything related to drugs, contraband, weapons, or anything we program.
Securus Technologies has their inmate call security systems in thousands of jails around the country to date, and now we are added to that growing list. Thousands of employees all working to one objective, making the world safer, how could be go wrong siding with this company. It wasn’t long after we had the system up and running that we got to see how things took a huge change for the better.
Day one, the system picked up on an inmate begging his siblings to try and sneak prescription drugs to him at the visitor center. When one agreed, we met her at the gate and eliminated that threat.
Securus Technologies, the nation’s leading provider of prison technology, recently issued a challenge to competitor GTL. The two companies had long been engaged in a corporate feud, largely of GTL’s making, that involved shouting matches about who’s technology was better as well as the occasional claim of intellectual property infringement.
Securus finally had enough. It issued a carefully designed challenge, whereby the two companies could pit their respective video visitation technologies against each other on a level playing field. Securus had even offered that GTL could select the judge, subject to Securus’ assent. GTL flatly declined the offer. They didn’t even offer an excuse.
This is a highly damning admission of inferior technology on the part of a company that had expended much energy in haranguing its prominent competitor for the better part of a year. But there’s no harm done. Securus left the incident looking stronger than ever and GTL weaker. This has served as yet another affirmation of Securus’ singular status as industry leader.
All bark, no bite
While GTL was busy with its petty squabbles, Securus was busily building the nation’s premier video visitation infrastructure. Serving thousands of prisons across the nation, Securus’ video visitation systems are controlled by a wholly owned data center and serviced by a wholly owned call center. With its decision to keep everything in-house with its communications verticals, Securus has allowed itself to deliver industry-leading customer service and a product that is second to none.
The high quality of its product has been reflected in the ongoing, intense interest expressed by institutions that have not yet installed the system in getting it. Ultimately, it has been the inmates and their families who have benefited the most from this innovative system. Inmates are now able to stay in near daily contact with their loved ones.